Returns

Thank you for shopping with us. If you change your mind about your purchase, we're here to help. You have ​14 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund.  

Urban Hair Replacement (Returns)

42 Main Street

Limavady

Co.L'Derry

BT49 0EU

sales@urbanhairreplacement.co.uk